Privacy Policy

Last Updated: March 2026

JTAPS Bar and Grill ("we," "us," "our," or "Company") operates the www.jtapsbarandgrill.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our customer dashboard, rewards program, and marketing communications.

1. Information We Collect

1.1 Information You Provide Directly

Account Information: When you create a customer account or log into your dashboard, we collect your name, email address, phone number, and password.
Check-in Information: When you check in at our location, we record the date, time, and your account ID.
Rewards Program: We collect and track your rewards points, redemption history, and preferences for promotional offers.
Newsletter & Marketing Signups: When you subscribe to our newsletter or marketing communications, we collect your email address and preferences.
Contact Forms: If you contact us through our website, we collect whatever information you choose to provide, including your name, email, phone number, and message content.
SMS Marketing: If you opt in to receive SMS (text message) promotions, we collect and store your phone number.

1.2 Information Collected Automatically

Device & Browser Information: We may collect information about your device type, browser, operating system, and unique identifiers.
Usage Information: We log pages visited, time spent on the site, links clicked, and other browsing behavior.
IP Address: We collect your IP address to help prevent fraud and improve our services.
Cookies: We use cookies and similar technologies to remember your preferences and track your interactions with our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

Account Management: To create and maintain your customer account and authenticate your identity.
Rewards Program: To track and manage your rewards points, process redemptions, and deliver exclusive member benefits.
Marketing Communications: To send promotional emails, SMS messages, and marketing updates about special offers, new menu items, seasonal events, and other relevant information. You can opt out at any time.
Check-In Tracking: To record your visits for loyalty program tracking and analytics.
Customer Service: To respond to your inquiries, support requests, and feedback.
Analytics & Improvement: To analyze website usage, identify trends, and improve our offerings and user experience.
Fraud Prevention: To detect and prevent fraudulent activity and unauthorized access to accounts.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website and conducting our business, including:

Supabase: Our database and authentication provider, which securely stores your account and rewards data.
Resend: Our email service provider, used to deliver newsletters and marketing campaigns.
Twilio: Our SMS service provider, used to send text message promotions and notifications.

We require these service providers to maintain the confidentiality and security of your information and to use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

Comply with a legal obligation, court order, or government request.
Enforce our Terms & Conditions and other agreements.
Protect the safety, rights, and property of JTAPS Bar and Grill, our customers, or the public.

3.3 No Sale of Data

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. Our security measures include:

Secure password authentication for account access.
Encrypted data transmission using SSL/TLS protocols.
Limited access to personal information on a need-to-know basis.
Regular security updates and vulnerability assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Marketing Communications

You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any email we send or by logging into your account and updating your preferences. Opting out of marketing emails will not affect transactional messages related to your account or orders.

5.2 SMS Marketing

To stop receiving SMS marketing messages, reply "STOP" to any text message from us. We will remove your phone number from our SMS marketing list within a reasonable timeframe.

5.3 Access to Your Data

You have the right to access, review, and update your personal information by logging into your customer account. If you need help, contact us at the address below.

5.4 Account Deletion

You may request deletion of your account and associated data by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention.

6. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete such information from our systems.

7. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of our website and services following notice of changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

JTAPS Bar and Grill
6441 Glenway Avenue
Cincinnati, OH 45211
Phone: (513) 931-6868
Email: info@jtapsbarandgrill.com

We will respond to your inquiry within 30 days.